If not open already, open Data Inspector and Data Explorer: Horta > Core > Data Inspector, Data Explorer. In Data Explorer, click on the sample. Data Inspector will show the sample path. The sample path should point to an existing sample on an s3 bucket. See HortaCloud manual for details.
Workspace does not open / 3D image does not appear
If not open already, open Data Inspector and Data Explorer: Horta > Core > Data Inspector, Data Explorer. In Data Explorer, click on the sample. Data Inspector will show the sample path. The sample path should point to an existing sample on an s3 bucket. See HortaCloud manual for details.
Click on the workspace in the Data Explorer. Note the Sample GUID in the Data Inspector. Confirm that this Sample GUID matches the GUID of the desired sample. (For example, Workspace 1 shows a Sample GUID that is expected to belong to Sample 1; however, this GUID actually belongs to Sample 2.)
Neurons do not appear inside the sample image
If sample image is visible, but neurons are outside of the sample space, contact customer support, or reload neurons from exported files.
Tools > Options > Core > Under "Memory Management" click "Clear cache"
Some browsers may not support web applications. Ensure no add-on (e.g, ad- or JavaScript- blocker) is interfering with HortaCloud.
Tracings not snapping to signal
If "Unmix channel 1..." has been selected, then new nodes will snap to signal in Channel 1. If "Unmix channel 2..." has been selected, then new nodes will snap to signal in Channel 2.
Right click anywhere in 3D > "Snap to Signal Radius"
Sample will not fully rotate in 3D
Sample appears 'squished' in 3D