Inserts will arrive embedded in an agar/gel to prevent movement during shipping.
Once you receive the cells you should immediately move them to the incubator and prepare the plates that you wish to keep them in.
The following is for a 12-well plate:
Warm the provided media and add 0.5-1ml to each well.
Disinfect a pair of tweezers using ethanol and gently lift an insert out of the gel/agar. Avoid having excess gel stuck to the insert. If gel is stuck on the insert gently remove it.
Move the insert to the well on the new plate*.
Repeat until all inserts are set in the new plates.
Incubate the plates overnight for acclimation.
*Mattek offers suspension set ups that float the insert in the well rather than have the insert placed in the well. We have not personally purchased with these pieces.